Trust center

Company information & policies.

Find our company contact details, website policies and information about how your enquiry is handled.

Information you can refer to.

What the site collects from a buyer requirement and how it supports review.

How the contact form checks submissions and filters abuse.

How the yarn range, website content, and buyer enquiries should be used.

Find out how we handle your enquiry, how to contact us and what to confirm before placing an order.

Which contact-form fields are collected and how they are used during requirement review.
How the contact form checks enquiries and reduces spam and repeated submissions.
How the yarn range, contact flow, and website content should be interpreted.
Which responsible-process documents may be reviewed for your requirement, including ETP, consent, dye-input and electric-heated process information where applicable.

Contact our team when a policy question affects an enquiry or a sourcing decision.

Use the contact page for live product or quotation-related communication.
Reference the request ID from a submitted requirement whenever possible.
Use the published plant-direction links when a direction or visit reference is needed.

Your next production run

Contact our team by email or through the enquiry form. Include your request ID if your question relates to an earlier submission.